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Terms & Conditions
The Services (defined below) are provided by the University together with its affiliates, third-party service providers, and technology service providers, hereinafter collectively referred to as “University”, "us", "we", or "our".
These Terms of Use ("Terms") govern your use of the University’s website, apps, the Learning Management System and other products and services ("Services") such as WhatsApp groups, Facebook groups, Instagram pages, Facebook pages, email/SMS/phone communications and other social media forums hosted by the University, which shall be deemed to be part of the "Services" by reference. As some of our Services may be software that is downloaded to your computer, phone, tablet, or other device, you agree that we may automatically update this software, and that these Terms will apply to such updates. You acknowledge that certain parts of the Services, as mentioned above, are provided by third-party service providers, and you agree to abide by their terms and conditions. Although you may "bookmark" a particular portion of our platform and thereby bypass these Terms, your use of the platform still binds you to these Terms.
These Terms, including any additional terms and conditions and the policies referenced in these Terms, represent a binding contract between you and us with regard to the Services. You indicate your agreement to these Terms by clicking or tapping on a button indicating your acceptance of these Terms, by executing a document that references them, or by using the Services. Therefore, please read these Terms carefully, and contact us at infodesk@srmist.edu.in if you have any questions. Furthermore, these Terms of Service apply to all users of the Services, including without limitation users who are recruiters, students, faculty/staff, alumni, colleges/universities, browsers, vendors, customers, merchants, and/ or contributors of content.
If you do not agree to all the terms and conditions of these Terms, then you may not access the website or use any Services.
Any new features or tools which are added to the Services shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse Service to anyone for any reason at any time.
TERMS OF SERVICES
Registration and Information. You need not register with us to simply visit and view our website, but to access and avail most of our Services being offered, you will need to create a password-protected account (“Account”).
During the registration process and for enquiring about a few Services, you are required to submit your personal information, which may include information relating to your name, age, e-mail id, gender, mobile device and location, among other things. You agree that the information provided by you upon registration and at all times thereafter will be true, accurate, current and complete. You agree to maintain and update this information to keep it true, accurate and complete at all times while using the Services.
By sharing your email address & phone number with us, you consent to be contacted by us via phone calls, SMS notifications, mobile applications, email, and/or any other electronic mode of communication in case of upcoming events, program updates and deadline.
You are solely responsible for safeguarding your password (“Password”) at all times and shall keep your Password secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify us immediately of any breach of security or any unauthorized use of your Account. Similarly, you shall never use another's Account without our permission. You agree that you will not misrepresent yourself or represent yourself as another user of the Services.
You hereby expressly acknowledge and agree that you yourself will be liable for your losses, damages and expenses (whether direct or indirect) caused by an unauthorized use of your Account. Notwithstanding the foregoing, you may be liable for our losses or others due to such unauthorized use.
The University reserves the right to use your social logins to authenticate your identity and/or information provided by you. reserves the right to use your social logins to get information to pre-fill your application forms. The University reserves the right to store any information received from such social login and enquiry, and use it for any future job applications on behalf of you to whom such information relates to. The University shall not be responsible for any delays in the submission of any information provided by you.
UNIVERSITY’S INTELLECTUAL PROPERTY RIGHTS
The Services, Programs (defined below) and related services are owned and operated by the University and its licensors. Except as otherwise provided herein, all content or other material available on our platform or through our Programs, including but not limited to online/live lectures, speeches, video lessons, quizzes, presentation materials, homework assignments, programming assignments, programs, code, and other images, text, layouts, arrangements, displays, illustrations, documents, materials, audio and video clips, HTML and files (collectively “University Content”), are the property of the University and/or its affiliates, Technology Service Providers or other third-party service providers or licensors, and are protected by copyright, patent and/or other proprietary intellectual property rights under Indian and foreign laws. University Content may include content generated or assisted by Artificial Intelligence. All software used in the Services, including our Learning Management System, website and application(s), is the property of the University and is protected by Indian and international copyright laws.
The University logos, trademarks and service marks that may appear in the Services and in the Program (“University Marks”) are the property of the University and their respective owners (third-party service providers or technology service providers) and are protected under Indian and foreign laws. All other trademarks, service marks and logos used in the Services, online courses or Programs, with or without attribution, are the trademarks, service marks or logos of their respective owners. In addition, elements of the Services are protected by trade dress and other Indian and international intellectual property laws and may not be copied, reproduced, downloaded or distributed in any way in whole or in part without the express written consent of the University.
As a condition of accessing the Services and/or using the Programs, you agree not to (a) reproduce, duplicate, copy, sell, resell or exploit for any commercial purpose any University Content or any portion of it thereof, other than as expressly allowed under these Terms; and (b) use the University Marks or the name, trademarks, service marks, or other materials of any third party in connection with, or to transmit, any unsolicited communications or emails or for any other unauthorised purpose.
Please verify all content prior to use. In the event you come across any content that is incorrect, infringing, offensive, indecent or objectionable, please notify us immediately at the address mentioned at the bottom of this page.
Additionally, from time to time, the University (or its third-party service providers, on behalf of the University) may request users to review the University Content or beta-test the Services. The works derived from such activity shall remain the sole and exclusive property of the University or its third-party service providers, as applicable.
LIMITED LICENSE
The Services are licensed, not sold. In consideration for your agreement to these Terms, the University grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Services and Programs, solely in accordance with the Terms and only for the duration for which you avail our Services. You may download or copy the portions of the University Content available on the Services for your own non-commercial and personal use only, provided you maintain all copyright and other notices contained in such University Content. You may not copy, sell, resell, reproduce, publish, modify, transfer, retransmit, distribute, commercially exploit or create derivative works of Services, Program, the University Content. Notwithstanding the foregoing, certain reference documents, digital textbooks and articles may be made available to you with the permission of third parties, and use of that information is subject to certain rules and conditions, and you agree to abide by all such rules and conditions.
Without limiting the generality of the terms above, the following are types of uses that the University expressly defines as falling outside of the definition of "non-commercial and personal use":
- the sale or rental of (i) any part of the University Content, (ii) any derivative works based at least in part on the University Content, or (iii) any collective work that includes any part of the University Content;
- the sale of access or a link to any part of the University Content;
- providing training, support, or editorial services that use or reference the University Content in exchange for a fee;
- the use of the University Content by a college, university, school, or other educational institution for instruction where tuition is charged;
- the use of the University Content by a for-profit corporation or non-profit entity for internal professional development or training; and
- the use of the University Content for display / upload / making available at a place that is accessible to the general public in any manner, including but not limited to any social media sites, video download sites, and torrents.
USER CONTENT
The Services enable you to share your content, such as homework, quizzes, exams, projects, and other assignments you submit, posts you make in the forums, and the like ("User Content"), with the University, instructors, and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you share. We are not responsible for any actions you take with respect to the User Content, including sharing it publicly. Further, you are not permitted to use another user’s User Content without such user’s express consent.
HOW THE UNIVERSITY AND OTHERS MAY USE USER CONTENT
To the extent that you provide User Content, you grant the University a fully-transferable, royalty-free, perpetual, sub-licensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This license includes granting the University the right to authorize institutions offering courses as part of the Services, to use User Content with their registered students and on-campus learners independent of the Services. To clarify, this license continues even after you stop using the Services. Nothing in these Terms shall restrict other legal rights the University may have to User Content. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms. To the extent that instructors and/ or other users use User Content in a manner not authorised by you or by the University, we shall hold no responsibility and shall bear no liability for any loss, damage or expenses suffered or incurred by you owing to misuse or User Content or breach of your intellectual property rights over the User Content.
We may, but have no obligation to, monitor, edit or remove User Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that the User Content will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that User Content will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
FEEDBACK
We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to edit, copy, publish, distribute, translate or otherwise use the Feedback without any restriction or any compensation to you. By accepting your Feedback, the University does not waive any rights to use similar or related Feedback previously known to the University, developed by its employees or contractors, or obtained from other sources.
We reserve the right to examine and analyse any non-personal information provided by you on the website including the Feedback. Any reports or compilations generated by us based on your information (“Derivative Reports”) shall belong exclusively to the University and the University reserves the right to use such Derivative Reports for internal purposes or to improve the Services. The Derivative Reports shall, at the option of the University, be shared with its affiliates and its advisors.
SECURITY
We care about the security of our users. While we work to protect the security of your Account and related information, the University cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your Account.
THIRD PARTY CONTENT
Through the Services, you will have the ability to access and/or use content provided by instructors of Programs offered as part of the Services, other users, and/or other third parties and links to websites and services maintained by third parties. The University cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. The University disclaims any responsibility or liability related to your access or use of such third party content. Any use by you of third party content is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
It is clarified that the University does not have a principal-agent or employer-employee relationship with any instructor, user or third party and shall not have bear any liability or responsibility on behalf of such persons / entities.
EDUCATION RESEARCH
The University is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.
PAID SERVICES
The University offers paid Services for a fee. Unless otherwise stated, all fees are quoted in Indian Rupees. You are responsible for paying all fees and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Services. If your payment method fails or your Account is past due, we may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and the University reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services.
MODIFYING AND TERMINATING OUR SERVICES
We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend or stop a Service altogether. Accordingly, the University may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available as assessed on a per case basis solely at the discretion of the University. Furthermore, each of our program (“Program”) may have a separate set of terms dealing with payments, cancellations, refunds and such related matters. The University and its directors, instructors, its contributors, sponsors, and other business partners, Technology Service Providers, third-party service providers, and their employees, officers, staff, contractors, and other agents (the "University Parties") shall not have any liability to you for any such action. You can stop using our Services at any time.
We may also terminate your access to our Services if it comes to our knowledge that you have been involved in the dissemination of any information, whether through written, or oral means, that may contribute to the spread of misinformation, inaccuracies, or deceptive content about the products and services, or violated any of these Terms, our Privacy Policy, any other applicable policies or agreements between us, or any applicable laws. In this regard, we may further take any such necessary action, including legal recourse and removal of any non-compliant information shared by you.
You shall be exclusively responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, receive or use the Services, including, without limitation, hardware devices, software, and other internet, wireless, broadband, phone and/or other mobile communication device connection services. You shall be exclusively responsible for ensuring that such equipment or ancillary services are compatible with the Services, and you shall be responsible for all charges incurred in connection with the use of the Services and Program in connection with all such equipment and ancillary services.
PAYMENT TERMS AND REFUND POLICY
Unless otherwise expressly agreed in writing by the University, full payment of Program fees is mandatory at the time of registration for participation in a Program. Any refund of fees, if applicable, shall be processed in accordance with the terms and conditions of refund of the respective Program specified in the offer letter and/or our website.
It is the sole responsibility of the user enrolling into a Program to check the accuracy of, and evaluate the suitability and relevance of, the Program elected. The enrolment into a Program is non-transferable.
To make payment for any Program or to purchase any Services, you must have internet access and a current valid accepted payment method, as indicated during sign-up and/or in your Program terms ("Payment Method"). The University does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the Services. By using a third-party payment provider, you shall abide by the terms of such a payment provider, including any collection/facilitation charges levied by such third-party. In case the University’s third-party payment provider stores any such information, the University will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and the University is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever.
Failure to pay the applicable Program fee as per the Program terms and conditions may result in withdrawal of your access to a Program. Depending on from where you transact with us, the type of payment method used and where your payment was issued, your transaction with us may be subject to foreign exchange fees, exchange rates and other related charges.
In order to provide you assistance to pay the Program fees, we may connect you with a few Banking and Financial Institutions. Your engagement with such institutes shall be voluntary. The University is neither an agent, nor a representative of any of such institutes.
Such institutes may provide you their services as per their terms and conditions. Their terms and conditions shall govern your relationship with such institutes. In no event shall the University be deemed to be a part of, or responsible for, such relationship. Furthermore, the University shall not be responsible and/or liable for and/on behalf of you, or such third party institutes.
The University’s website may not support all payment methods, currencies or locations for payment.
If you chose to cancel your enrolment, please connect with our program office in this regard. Additionally, upon payment of the Program fees – in part or whole, depending on the Program, the University shall deliver the terms of use of the Program and grant you access to the Program.
Owing to certain exceptional circumstances, if the University has granted you access to a Program pending payment, and the University does not receive payments within the stipulated time periods, the University may, at its own discretion, withdraw your access to the Program without giving any prior notice.
DISCLAIMERS
The Services and all included content are provided on an “As is” basis without warranty of any kind, whether express or implied. These are provided solely for educational and informational purposes. It is not intended to constitute professional advice (including legal, business, technical, or financial advice), and should not be relied upon as such The University Parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade, whether express or implied. The University Parties further disclaims any and all liability related to your access or use of the services or any related content. You acknowledge and agree that any access to or use of the services or such content is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, the University Parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, lost business opportunities, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any party other than the applicable University Parties, including without limitation, any defamatory, offensive, or illegal conduct; (c) unauthorized access, use, or alteration of your content or information; (d) these terms; or (e) act, omission or negligence to which you contributed. In no event shall the University’s aggregate liability for all claims related to the services exceed one thousand Indian Rupees (1000 INR).
You acknowledge and agree that the disclaimers and the limitations of liability set forth in these terms of use reflect a reasonable and fair allocation of risk between you and the University, and that these limitations are an essential basis to the University's ability to make the Services available to you on an economically feasible basis.
You agree that any cause of action related to the Services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
Furthermore, the University shall not be responsible for non-availability or access to the website due to any technical reason including internet speeds or downtime, server downtime, failure of server to respond, virus, bugs, Trojan virus or other malware, whether known or unknown as of date, incompatibility of software or hardware or for any reason whatsoever.
The University does not make any express or implied representations or warranties or any other obligations other than as specifically set out in the Terms and the Privacy Policy.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the University and/or Technology Service Providers or other third-party service providers Parties from any and all claims, liabilities, expenses, and damages, including reasonable attorneys' fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to Service descriptions, pricing, promotions etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
GOVERNING LAW AND JURISDICTION
The Services are managed by the University. You agree that any dispute related to these Terms will be governed by the laws of the India. The courts having jurisdiction over the area in which the University is situated shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms.
Excluding claims for injunctive or other equitable relief, either you or the University may elect at any point during the dispute to resolve the claim through binding, non-appearance-based arbitration. The dispute will then be resolved using an established alternative dispute resolution (“ADR”) provider, mutually agreed upon by you and the University. The parties and the selected ADR provider shall not involve any personal appearance by the parties or witnesses, unless otherwise mutually agreed by the parties; rather, the arbitration shall be conducted, at the option of the party seeking relief, online, by telephone, or via written submissions alone. Any judgment rendered by the arbitrator may be entered in any court of competent jurisdiction.
REVISIONS TO THE TERMS
We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SEVERABILITY AND WAIVER
If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).
ACCEPTABLE USE POLICY
You are prohibited from using our Services to share content that:
- Is harmful to child.
- Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that learners who are as young as 13 use the University, and we do not allow content that is inappropriate for these younger learners.
- Contains credible threats or organizes acts of real-world violence. We do not allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.
- Harasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed.
- Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.
- Is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
- Deceives or misleads the addressee about the origin of the message/content or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact; or communicates any information which is grossly offensive or menacing in nature.
- Contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource.
- Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.
- Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
- Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.
- Otherwise violates these Terms. Please note that specific courses offered as part of the Services may have additional rules and requirements.
You also are not permitted to:
- Do anything that violates local, state, national or international law or breaches any of your contractual obligations or fiduciary duties.
- Share your password, let anyone access your Account, or do anything that might put your Account at risk.
- Attempt to access any other user's Account.
- Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.
- Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.
- Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.
- Try to reverse engineer any portion of our Services.
- Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.
- Use our Services to distribute malware.
- Impersonate or misrepresent your affiliation with any person or entity.
- Post or transmit, or cause to be posted or transmitted, any communication or solicitation or other "phishing", "pharming" or "whaling" message designed or intended to obtain password, account, personal information, confidential information or private information from any user of the Services or any other third party whatsoever. However, if any such event does take place, the University shall not be liable for any loss of data or if the user’s device, computer system or any other property is compromised in any manner.
- create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website.
- Encourage or help anyone do any of the things on this list.
COPYRIGHT AND TRADEMARK POLICY
The University respects the intellectual property rights of our instructors, and other third parties and expects our users to do the same when using the Services. We reserve the right to suspend, disable, or terminate the Accounts of users who infringe or are charged with infringing the copyrights, trademarks, or other intellectual property rights of others.
If you believe in good faith that materials on the Services infringe your copyright, you may notify us by email and we will review your complaint. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or take other appropriate actions and communicate the same to you.
The email complaint must include the following information:
- the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works located on the Services are covered by a single notification, a representative list of such works);
- identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow the University to locate the material on the Services;
- the name, address, telephone number, and email address (if available) of the complaining party;
- a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims.
PRIVACY
By using the Services, you agree to our Privacy Policy, the terms of which are incorporated into, and form a crucial part of, these Terms. Our Privacy Policy sets out the terms on which we process any personal or financial data we collect from you, or that you provide to us. Our Privacy Policy shall also apply to your use of our website and by using our website, you consent to such processing and you warrant that all data provided by you is accurate.
FORCE MAJEURE
Neither of us shall be liable to the other for any delay or failure in performance under these Terms, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.
ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us on this site or in respect to the Service, along with any Program-specific terms, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
ASSIGNMENT
The University may freely transfer or assign any portion of its rights or delegate its obligations under these Terms or any Program specific terms. You shall not transfer or assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under these Terms or any Program-specific terms without the prior written consent of the University.
GRIEVANCE REDRESSAL
The contact details of the officer are as below:
E-mail id:
infodesk@srmist.edu.in
All the grievances and any discrepancies of the provider of information shall be redressed within one month (30 days) from the date of receipt of grievance.
Privacy Policy
The University, together with subsidiaries, third-party service providers, learning platform partners, technology service providers and affiliates (collectively referred to as “University”, "we", "us") respect your privacy and want you to understand how we collect, use, and share data about you through our online platforms such as this website and mobile application. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data. This privacy policy is drafted in accordance with applicable data protection laws, including without limitation Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws and regulations relating to the protection and processing of personal data, as amended or replaced from time to time.
Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the University website, mobile applications, APIs or related services (the “Services”). This Privacy Policy, along with the Additional Terms and Terms of Use, together govern your use of the Services.
The "Data Controller" (i.e., University) means the entity that will make the decisions about how your data is used and that is responsible for deciding how it holds personal information about you.
By using the Services, you agree to the terms of this Privacy Policy, Terms of Use and the additional terms. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services. You further agree that University reserves the right to share the data collected hereunder with its affiliates, learning platform provider, technology service provider and other service providers. In the event of sale or transfer of all or a portion of our business assets, your information and data may be one of the business assets that are transferred as part of the transaction. If you refuse or withdraw your consent, or if you choose not to provide us with any required data mentioned herein, we may not be able to provide you the Services.
1. Legal Basis for Processing Data
We process your data on the basis of the following:
- Your consent for processing your data (as mentioned in Section 2 below), and for the purposes mentioned in Section 4 below. It is hereby clarified that we may obtain your consent to collect and use certain types of personal data when we are required to do so by law. Once consent is obtained from the individual to use his or her information for those purposes, the University has the individual's implied consent to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified. Consent may also be implied where a user is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the client, customer, member does not opt-out. Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), individuals can withhold or withdraw their consent for the University to use their personal information in certain ways. Further, by using this website/ acknowledging this privacy policy / by voluntarily providing us with your personal data, you consent to collection, storage, and processing of your personal data in accordance with this Privacy Policy, Terms of Use and the Additional Terms. If you refuse or withdraw your consent, or if you choose not to provide us with any required personal data, we may not be able to provide you the services that can be offered on our website;
- For the performance of contracts entered into by you for providing any of the Services;
- Our legitimate interests, i.e. registering and administering accounts on our Services to provide you access to all content, updates and services you have purchased, and to facilitate the efficient running and operation of our business;
- Processing to comply with legal and regulatory obligations;
- Processing necessary to protect vital interest of a user or any other natural person; and
- Processing necessary for public interest
2. What Data We Collect
We collect certain data from you directly, like the information you enter yourself, data about your participation in courses, and data from third-party platforms you connect with the University. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.
2.1 Data You Provide to Us
We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.
When you create an account and/or use the Services, including through a third-party platform, we collect the following data:
| Account and Related Data | In order to use certain features (like applying for a program), you need to create a user account on third-party service provider’s platform. When you create or update your account, or provide your information via any other forms or means, we collect and store the data you provide, like your name, email address, password, city, age, guardian name, residential and contact details (if required), date of birth, program/courses you like to learn, IP address, educational qualification, work experience, salary, resume, gender, socio-economic status, industry where you work, job title, company name, photograph, signature, phone number, and assign you a unique identifying number (“Account Data”). If you are a registered user, we may also have access to your login credentials. |
| Profile Data | You can also choose to provide profile information like a photo, social media profile, or other data. Your Profile Data will be publicly viewable by others. |
| Other Identification Data | In order to provide our Services, we may request you to provide certain other identification details such as Social security, tax, Permanent Account Number, Aadhar Card number, or such similar identification details |
| Shared Content | Parts of the Services let you interact with other users or share content publicly, including by sharing your e-portfolio, sharing your testimonial, sending messages to program managers, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted. |
| Program Data | When you enroll into a program, we collect certain data including without limitation which program, courses, assignments and quizzes you’ve started and completed; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, other items submitted to satisfy course requirements, web-cam recordings, posts made to public forums through our Services. To clarify, the University, or its learning platform partners and third-party service providers may also collect certain information from you in conjunction with enrolment, admission, assignments, exams and other assessments related to the programs. For example, as part of a proctored exam for a course, the University (or its third-party service providers) may collect certain personally identifiable data from you in order to (a) verify or authenticate your identity or submissions made by you, such as a signature for a test or an assignment log, a photograph or a recording of you (e.g., using a webcam) or information included on a photo identification card or document, or (b) monitor your performance during an exam to confirm that you are abiding by the applicable test rules or requirements (e.g., confirming that you are not using prohibited resources). The University may also collect information from you or about your performance or your accomplishments, such as quiz/exam scores, grades, project evaluations, teacher evaluations and other evaluations of your performance or accomplishments. |
| Student Payment Data | If you make payments, we collect certain data about your payment (such as your name and email id) as necessary to process your payment. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, the University does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data. However, in the case of scholarships, refunds or referrals, we may collect your bank account, payment gateway or e-wallet account related information. |
| Data About Your Accounts on Other Services | We may obtain certain information through your social media or other online accounts if they are connected to your University account. If you log in to the University via LinkedIn or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, educational details, professional details, account ID number, login email address, physical address etc. Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us. If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party. |
| Sweepstakes, Promotions, and Surveys | We may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), either through the Services or a third-party platform. If you participate, we will collect and store the data you provide as part of participation, such as your name, email address, or phone number. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information publicly (like on a winner’s page). Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply. |
| Communications and Support | If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy. In order to have a record of our communication with you and for internal training and quality maintenance purposes, we may also record your calls with us. |
| Third Parties | We are also working closely with third parties (including, for example, learning platform partners, technology service providers, scholarship providers, marketing partners, sales affiliates, subcontractors in technical/advertising networks, analytics providers, and search information providers) and may receive information about you from such sources. We may also receive your information from your employers, learning platform partners or scholarship providers, where your program is partly or fully sponsored by such a third-party. The third-party sponsoring your participation in the programs may provide us your information, subject to our agreement with them and, therefore, the third-party sponsor may be the controller with respect to such data. In cases where you have been referred under any referral scheme, we will receive your information from the referrer. |
| Behavioural Data | Data inferred or assumed information relating to your behaviour and interests based on your online activity on our sites, which may be derived from the Usage Data (mentioned below). |
| Data Provided through Inquiries | While you inquire about our services, you may provide, or would be requested to provide personal data (stated in the inquiry form, or otherwise) such as name, address, phone number, country, subject of inquiry, personal details (name on the card, billing address), payment details (card numbers, card type), recordings of calls with students and users showing interest in our programs, information about your interactions with customer service and maintenance interactions with us. |
| Legal Requirements | Information needed in order to comply with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others |
| Any other information | Any other information you choose to directly provide to us in connection with your use of the Services |
The data listed above is stored by us and associated with your account.
Special Category of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade unions memberships, information about your health and genetic and biometric data. We do not collect or process any special or sensitive personal data.
Should we specifically require “special” or “sensitive” personal data in connection with one or more of the uses described below, we will request your explicit consent to use the data in accordance with this policy and/or in the ways described at the point where you were asked to disclose the data.
Other legal basis for our processing of special category data may include, as permitted by applicable law, for scientific research, for employment, social security or social protection law, for reasons of substantial public interest, or as necessary for the establishment, exercise or defence of legal claims. If you voluntarily share with us or post/upload any “special” or “sensitive” Personal Data to our platforms for any other reason, you consent that we may use such data in accordance with applicable law and this policy. You can contact our DPO for more information about our processing of your Personal Data.
2.2 Data We Collect through Automated Means
When you access the Services (including browsing courses), we collect certain data by automated means, including:
| System Data | Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain, and other systems data, and platform types (“System Data”). |
| Usage Data | Usage statistics about your interactions with the Services, including programs and courses accessed, time spent on pages or the Service, pages visited, features used, click data, date and time, and other data regarding your use of the Services (“Usage Data”). |
| Approximate Geographic Data | An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address. |
The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.
3. How We Get Data About You
We use tools like cookies, web beacons, analytics services, and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.
3.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us through forms on our website, including lead forms, registration forms, inquiries, or other interactions. This may include your name, email address, phone number, and any other information you choose to provide. Additionally, we may receive information about you from third-party partners, affiliates, or events where you have expressed interest in our Services.
3.2 Call and Communication Data (Including AI-Assisted Interactions)
We may collect and process information from communications with you, including phone calls, chats, and interactions with our support or sales teams.
This may include:
- Call recordings and transcripts
- Chat transcripts (including AI-assisted or automated interactions)
- Call metadata (such as date, time, duration, and participant details)
Some interactions may be handled or assisted by AI-based systems. We may use AI-powered tools, including chatbots and AI-driven voice technologies, as part of our Services. These systems may process your inputs to respond, enhance service quality, and support the training, testing, and improvement of our systems.
3.3 Cookies and Data Collection Tools
As detailed in our Cookie Policy, the University (like Google Analytics and third party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools”) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section 2.2) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.
We use cookies (small files that websites send to your device to uniquely identify your browser or device or to store data in your browser) for things like analyzing your use of the Services, personalizing your experience, making it easier to log into the Services, and recognizing you when you return. We use web beacons (small objects that allow us to measure the actions of visitors and users using the Services) and customized links (personalised links containing the information provided by you) for things like identifying whether a page was visited, identifying whether an email was opened, and advertising more efficiently by excluding current users from certain promotional messages or identifying the source of a new page visit.
University uses the following types of cookies:
- Preferences: cookies that remember data about your browser and preferred settings that affect the appearance and behavior of the Services (like your preferred language).
- Security: cookies used to enable you to log in and access the Services; protect against fraudulent logins; and help detect and prevent abuse or unauthorized use of your account.
- Functional: cookies that store functional settings (like the volume level you set for video playback).
- Session State: cookies that track your interactions with the Services to help us improve the Services and your browsing experience, remember your login details, and enable processing of your course purchases. These are strictly necessary for the Services to work properly, so if you disable them then certain functionalities will break or be unavailable.
You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.
Some of the third-party partners who provide certain features on our site may also use Local Storage Objects (also known as flash cookies or LSOs) to collect and store data.
3.4 Analytics
We use the 3rd-party browser and mobile analytics services like Google Analytics, Microsoft Clarity, GetSiteControl, Mixpanel, Webengage, Wistia, YouTube and Drift on the Services. These services use Data Collection Tools to help us analyze your use of the Services, including information like the third-party website you arrive from, how often you visit, events within the Services, usage and performance data. We use this data to improve the Services, better understand how the Services perform on different devices and provide information that may be of interest to you.
3.5 Online Advertising
We use third-party advertising services like Facebook, Google’s ad services, and other ad networks and ad servers to deliver advertising about our Services on other websites and applications you use. The ads may be based on things we know about you, like your Usage Data and System Data (as detailed in Section 2.2), and things that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services and may be tailored to your interests.
Depending on the types of advertising services we use, they may place cookies or other tracking technologies on your computer, phone, or other devices to collect data about your use of our Services, and may access those tracking technologies in order to serve these tailored advertisements to you. To help deliver tailored advertising, we may provide the service providers with your email address and content that you share publicly on the Services. Additionally, we have third-party sales and marketing affiliates who may collect your information through one of the various channels owned by them and share this information with us, based on your interest in our Services. For example, an affiliate may hold an event and share the details of the attendees with the University. Please note that any third parties, including third parties mentioned in Section 2, are not permitted by the University to sell or share your data as part of this process. If such third parties sell or share the data as part of the process, the University sole liability shall be limited to providing you with reasonable assistance in any action you may choose to take against such third parties, at your sole cost and expense.
4. What We Use Your Data For, and How Long We Store it
4.1 How we use your data
We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity.
We use the data we collect through your use of the Services to:
- Provide and administer the Services, including to display customized content and facilitate communication with other users;
- Process your requests and orders for programs, courses, specific services, information, or features;
- Communicate with you about your account by:
- Responding to your questions and concerns;
- Sending you administrative messages and information, including messages from instructors and teaching assistants, notifications about changes to our Service, and updates to our agreements;
- Sending you information and in-app messages about your progress in courses, rewards programs, new services, new features, promotions, newsletters, and other available courses (which you can opt out of at any time);
- Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the “options” or “settings” page of the mobile app);
- Manage your account preferences;
- Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;
- Solicit feedback from users;
- Market and administer surveys and promotions administered or sponsored by the University;
- Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;
- Identify unique users across devices;
- Tailor advertisements across devices;
- Improve our Services and develop new products, services, and features;
- Analyze trends and traffic, track purchases, and track usage data;
- Advertise the Services on third-party websites and applications;
- As required or permitted by law; or
- As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.
It is hereby clarified that irrespective of the fact that you have registered yourself under DND or DNC or NCPR service, or any such similar service, you still authorize us to give you a call from us or any third party for the above-mentioned purposes till you withdraw/cancel your registration with us. The University may send email notices or contact you via SMS, phone call(s) (including calls made using automated dialing systems, AI/voice-based agents, and calls delivering pre-recorded or artificial voice messages) or any other medium to communicate about its Services.
We may, from time to time, use business partners, operational service providers and subcontractors to operate and provide our services to you and to comply with legal and regulatory requirements. As necessary under this Privacy Policy, our service providers are required to protect the information we provide them in a manner that is consistent with this Privacy Policy. Although we exercise care in selecting our service providers and require them to protect information as mentioned above, they are independent third parties and we may not have control on their privacy practices.
4.2 Criterion for Determining Data Retention Period
It is not possible for us to determine a specific period for which we may retain your data. However, we will not retain your data for longer than necessary, taking into account the following:
- The purpose(s) and use of your data, both now and in the future (such as whether it is necessary to continue to store that information in furtherance of our obligations under a contract with you, or to contact you in the future);
- Whether we have any legal obligation to continue processing your data (such as any record-keeping obligations imposed by any applicable law);
- Whether we have any further legal basis to continue processing your information (including your consent);
- Whether there is any relevant agreed industry practice on how long such data should be retained;
- The levels of risk and liability involved for us to continue holding the data;
- The amount of difficulty we may face to ensure the data can be kept updated and accurate; and
- Any other circumstances (such as the nature and status of the University’s relationship with you).
5. Who We Share Your Data With
We share certain data about you with instructors, program managers, other students, companies performing services for us, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.
5.1 Sharing and Disclosure of Personal Data
We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:
- With our Learning Platform Partners: We may share the information that we collect from you with the particular Learning Platform Partners that developed or provide the learning platform for the program you are taking. We share data that we have about you with their Learning Consultant and their Admission Team. This data may include things like your city, country, browser language, operating system, device settings, email id, phone number, your work experience and other work-related information, your activities on our website.
- Employers, Sponsors and Scholarship Providers: If you are taking a program that is sponsored or paid for by your employer or a sponsor, or if you have availed a scholarship from a third-party scholarship provider, we may share your data and grades, evaluations or progress in the program with your employer/sponsor/scholarship provider. This information may be shared at any time during the program or afterwards.
- With Your Instructors, Evaluators, Moderators and Mentors: We share data that we have about you with instructors or teaching assistants for courses you enroll in or request information about, so they can improve their courses for you and other students. This data may include things like your city, country, browser language, operating system, device settings, email id, phone number, your work experience, and other work-related information, your activities on our website and learning management system.
- With Other Students and Instructors: Depending on your settings, your shared content, and profile data may be publicly viewable, including to other students and instructors. We may publish your name, percentage, percentile, marks and/or rank in the form of a leader board on your dashboard, accessible to you and your fellow batchmates, depending on your settings. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable by other users depending on your settings.
- With Students, public and other mentors: If you’re a mentor or Instructor, we share data that we have about you with students, program managers and employees of the University, so they can reach out to you to clarify questions or provide services to you. This data may include things like your name, email id, phone number, professional and education details, your activities on our website and learning management system.
- With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, reward processing, data analysis, marketing, and advertising services (including retargeted advertising), email and hosting services & support and technology services (including AI-powered tools such as chatbots and voice processing systems), and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
- With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to the University.
- With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services like Clearbit or Pipl, we share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 2), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.
- To Power Social Media Features: The social media features in the Services (like the Facebook Share) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.
- To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.
- For Advertising: If we decide to offer advertising in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools (as detailed in Section 3.1), and to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising) and undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt out from participating ad networks’ behavioral advertising, see Section 7.1 (Your Choices About the Use of Your Data) below. Note that if you opt out, you’ll continue to be served generic ads.
- Recruitment Services: If you have opted for any of our recruitment services or if you participate in any of our recruitment activities, we will be sharing your information with recruiters and potential employers. For example, if you participate in a recruitment drive jointly organised by the University and a recruitment agency, we will share your information with the recruitment agency and with potential employers who wish to consider you for employment. In this case, such a recruitment agency or an employer may directly contact you to schedule interviews, etc. Please note that any information you share with the recruitment agency or employer will be governed by their terms and policies.
- Alumni Portal and Networking Services: We may collaborate with certain third-party service providers to arrange and provide networking activities to previous, current or potential students of the University. For this purpose, we may share certain basic information such as your name, email address and cohort details with such third-party service providers in order to enable them to invite you to connect. Should you agree to sign up to their services, please note that any information you provide will be governed by their policies. In certain cases, in order to facilitate communication between students, we may share your information with other students on chat forums such as WhatsApp, Facebook etc.
- For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
- Permitted or required by law;
- Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
- Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
- Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
- Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
- Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of the University, our users, employees, members of the public, or our Services.
- We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
- After Aggregation/De-identification: we can disclose or use aggregate or de-identified data for any purpose.
- With Your Permission: with your consent, we may share data to third parties outside the scope of this Privacy Policy.
Any data that is voluntarily displayed by you on the University’s platforms may be used by third parties for unsolicited purposes. Please note that we shall not be liable for such unsolicited use by third parties of your data that has been voluntarily displayed by you.
5.2 Cross-Border Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside your country of residence, including countries where our service providers, partners, or affiliates are located.
These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws, including implementing contractual safeguards and security measures where required.
By using our Services and providing your information, you acknowledge and consent to such cross-border transfer, storage, and processing of your personal data.
6. Security
We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.
The University takes appropriate security measures such as using HTTPS to transfer your data to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and the University, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately.
7. Your Rights
You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data such as to restrict/object our processing of your data, to erase all data we have stored about you, and the right to ask for the data to be provided to you/ported to any other service in a commonly used machine-readable format.
You have the right to request information about automated processing of your personal data and, where applicable, to request human intervention or object to such processing.
Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.
7.1 Your Choices About the Use of Your Data
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services
- To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.
- The browser or device you use may allow you to control cookies and other types of local data storage. Your wireless device may also allow you to control whether location or other data is collected and shared.
- To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Union, visit the Your Online Choices site. To opt out of Google’s display advertising or customize Google Display Network ads, visit the Google Ads Settings page.
- To opt out of allowing Google Analytics, Mixpanel, Microsoft Clarity, ZoomInfo, or Clearbit to use your data for analytics or enrichment, see the Google Analytics Opt-out Browser Add-on, Mixpanel Opt-Out Cookie, Microsoft Clarity Policy, ZoomInfo’s policy, and Pipl Removal from Search results.
If you have any questions about your data, our use of it, or your rights, contact us at infodesk@srmist.edu.in.
7.2 Accessing, Updating and Correcting, Porting and Deleting Your Personal Data
You can access and update your personal data that the University collects and maintains as follows:
- To update data you provide directly, log into your account and update your account at any time.
- To terminate your account:
- If you are a student, instructor or a mentor, write to infodesk@srmist.edu.in to delete your account permanently.
- Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in course comment); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.
- To request to access, correct, port, or delete your personal data, or to restrict processing of your personal data, please email at infodesk@srmist.edu.in. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we post deletion, we may retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
7.3 Revocation of Consent
We recognise that the processing of your data may be based on your consent. In case you wish to withdraw such consent given to us for the processing of your data as identified above, please e-mail us at infodesk@srmist.edu.in. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and may need to verify your identity before implementing your request.
Further, please note that such revocation of consent shall be prospective in nature, and shall not affect the lawfulness of any data processed based on your consent given prior to revocation.
7.4 Complaints about our privacy policy or use of your data
While we take all measures to protect and secure your data, we understand that you may have grievances about our use of your data, or of our data protection measures. Please feel free to reach out to us at infodesk@srmist.edu.in with any such complaints.
Please note that while we urge you to write to us for any grievances or with any complaints you may have, this does not preclude you from directly approaching the national data protection authorities mentioned above.
7.5 Our Policy Concerning Children
We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Our Services are not intended for children under 13, and the children under these ages may not use the Services. If we learn that we’ve collected personal data from a child under those ages without verified parental consent, we will take reasonable steps to delete it. Parents or guardians who believe that we may have collected personal data from a child under those ages can submit a request that it be removed to infodesk@srmist.edu.in.
All users who are minors in the jurisdiction in which they reside (generally under the age of 18) may not set up an account and have a parent or a guardian open an account for them, and must have the permission of, and be directly supervised by, their parent or guardian to use the Services. Additionally, this privacy policy should also be read in the presence of such parent/guardian.
8. Updates & Contact Info
When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email with any questions, concerns, or disputes.
8.1 Modifications to This Privacy Policy
From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.
As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.
8.2 Interpretation
Any capitalized terms not defined in this policy are defined as specified in the University’s Terms of Use.
8.3 Questions
If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team (including our designated personal information protection manager) at infodesk@srmist.edu.in.
9. Cookie Policy
9.1 What are cookies?
Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on the University. Cookies also allow us to remember things about your visits to the University, like your account ID, and to make the site easier to use.
We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. We use session cookies to identify you during a single browsing session, like when you log into the University. We use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.
9.2 Why does the University use cookies and similar technologies?
We use cookies and similar technologies like web beacons, pixel tags, or local shared objects (“flash cookies”), to deliver, measure, and improve our services in various ways. We use these cookies both when you visit our site and services through a browser and through our mobile app. As we adopt additional technologies, we may also gather additional data through other methods.
We use cookies for the following purposes:
| Authentication and security |
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For example, cookies help authenticate your access to the University and prevent unauthorized parties from accessing your accounts
| Preferences |
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For example, cookies help us remember the program you’re interested in, so we can provide communication relevant to this program each time you visit.
| Analytics and research |
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For example, cookies help us test different versions of the University to see which features or content users prefer, web beacons and customized links help us determine which email messages are opened, and cookies help us see how you interact with the University, like the links you click on. These customized links may store cookies to enhance your experience, including pre-filling the form with your details in subsequent sessions.
Please note sharing customized links generated for you with others may associate the recipient's device with your session, potentially displaying your information. You are advised not to share such customized links to prevent unintended data exposure. Clearing cookies or using private browsing can help manage this.
We also work with a number of analytics partners, including Google Analytics and Mixpanel, who use cookies and similar technologies to help us analyze how users use the Services, including by noting the sites from which you arrive. Those service providers may either collect that data themselves or we may disclose it to them.
| Personalized content |
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For example, cookies help us show a personalized list of recommended programs on the homepage.
| Advertising |
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To learn more about targeting and advertising cookies and how you can opt out, visit www.allaboutcookies.org/manage-cookies/index.html, or if you’re located in the European Union, visit the Your Online Choices site.
Please note that where advertising technology is integrated into the Services, you may still receive advertising on other websites and applications, but it will not be tailored to your interests.
When using mobile applications, you may also receive tailored in-app advertisements. Apple iOS, Android OS, and Microsoft Windows each provide its own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings or contact your platform operator.
9.3 What are my privacy options?
You have a number of options to control or limit how we and our partners use cookies:
- Most browsers automatically accept cookies, but you can change your browser settings to decline cookies by consulting your browser’s support articles. If you decide to decline cookies, please note that you may not be able to sign in, customize, or use some interactive features in the Services. Please note that certain necessary cookies will still be utilized to provide services and to facilitate your navigation and interaction with our website. The types of data collected through these necessary cookies are strictly limited to what is essential for the operation and provision of our services as intended and are not used to personally identify you.
- Flash cookies operate differently than browser cookies, so your browser’s cookie-management tools may not remove them. To learn more about how to manage Flash cookies, see Adobe’s article on managing flash cookies and Website Storage Settings panel.
- To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Union, visit the Your Online Choices site. To opt out of Google Analytics’ display advertising or customize Google Display Network ads, visit the Google Ads Settings page.
- For general information about targeting cookies and how to disable them, visit www.allaboutcookies.org.
10. Updates & Contact Info
From time to time, we may update this Cookie Policy. If we do, we’ll notify you by posting the policy on our site with a new effective date. If we make any material changes, we’ll take reasonable steps to notify you in advance of the planned change.
If you have any questions about our use of cookies, please email us at infodesk@srmist.edu.in.
11. Payment Fraud Prevention Policy
11.1 Background And Objectives Of Policy
This document sets forth a prevention policy of payment frauds, to enforce controls and to aid in prevention and detection of payment frauds at the University. The intent of the policy is to make you aware of the standard payment procedure that you have to follow for making any payments for availing our Services, and providing guidelines for reporting and conduct of investigations of suspected fraudulent behaviour.
11.2 Standard Payment Process
You have to make all the relevant payments with respect to the Service you are availing through the University’s official learning platform. No representative from the University will request you to make payments through any other medium. In case you have any queries, please feel free to write to us at infodesk@srmist.edu.in before initiating the payment process. Additionally, if you receive any such unusual request from any of our representatives/purported representatives, you may report this behavior by writing to us at infodesk@srmist.edu.in.
11.3 Actions Constituting Payment Fraud
Following acts may constitute a payment fraud:
- A request to make payment through any other medium besides the University’s official learning platform.
- A request to make payment in an unrecognized/unofficial bank account.
- Any request for sharing your bank account details, Card PINs, UPI IDs or such details;
- A payment request sent to you through any email id besides your program’s official email id.
- Any payment instructions given to you verbally or over unofficial communication channels such as whatsapp, text messaging, over a phone call, etc.
- A request to make payments before receipt of an official offer letter for your enrolment in the program.
- Any similar or related inappropriate conduct.
Please note that the aforementioned list is not an exhaustive list with respect to the subject matter, and shall only be construed as an indicative list.
11.4 Reporting Process
If you suspect, or are a victim of payment fraud, please forthwith write to us at infodesk@srmist.edu.in and share all the relevant proofs and correspondence with respect to the transaction in question. We will look into the matter and conduct the necessary investigation as per our internal process and guidelines. If required, we will take the appropriate disciplinary and legal action against the offender.
11.5 False Reporting
If it is established that you have falsely raised the complaint, then without prejudice to legal rights and remedies that the University may have, we will also be entitled to terminate the provision of our Services to you without any legal or financial liabilities towards you.
12. Governing Law and Jurisdiction
This Privacy Policy forms part of our Terms of Use and is governed in accordance with the laws in India. The courts having jurisdiction over the area in which the University is located shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with this Privacy Policy.
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